Policies

Cancellation Policy
Your appointments are important to us and reserved just for you. We kindly ask for at least 48 hours’ notice for cancellations or rescheduling. Changes within 48 hours will result in a 50% charge of the scheduled services, as refilling those time slots with short notice is often difficult.

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No-Shows
If you miss your appointment without notice, 50% of your scheduled services will be charged to the card on file.

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Running Late?
Life happens—we get it! If you’re running late, please call us. We’ll do our best to accommodate, but in some cases, we may need to reschedule if it impacts other guests. Full services may not be guaranteed if you arrive late.

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Appointment Confirmations
We’ll send an email confirmation 5 days before (if we have your email), and a text reminder 2 days before your appointment. Please note, it’s still your responsibility to remember your appointment.

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Rework Policy
We stand behind our work! If something feels off, contact us within 7 days so we can make it right. After 7 days, or if you've attempted a fix elsewhere, complimentary adjustments may not apply.

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Children in the Salon
To maintain a peaceful environment, children must be supervised at all times. If they accompany you, please ensure someone is with them or they have something to stay entertained.

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Specialty Appointments
These longer services require extra planning. If you need to cancel or reschedule, we ask for at least 7 days’ notice. Cancellations or no-shows within that window will result in a 50% charge to cover our stylists' time.